The questions we hear most often

Prices depend on the dates, the room category and the package you choose. The quickest way to check both is the booking search – you enter your dates and see the available rooms with their prices straight away. Booking direct always gets you the best price. You can also call reception on +48 33 877 51 98, open around the clock.

A booking is confirmed once the deposit of 30% of the value of the stay reaches us. If you book through the online system, you pay at once and the confirmation comes automatically. Otherwise you pay the deposit within 2 days of the provisional booking, or on another date agreed with the hotel. The rest you settle on the day you arrive.

Up to 14 days before arrival – the deposit then goes back in full to the account it came from. The exceptions are the festive and seasonal offers: Christmas in the mountains, New Year’s Eve, Winter holidays, Summer holidays and Easter. For those, free cancellation runs up to 30 days before the stay begins.

Your room is ready from 15:00 and check-out is by 11:00. If you get here earlier or want to leave later, drop your luggage at reception and use the Wellness area – reception is open around the clock, so the hour you arrive makes no difference.

You buy a voucher for an amount or for a particular set of services – a stay, spa treatments, dinner. We agree the scope and the validity date with you at purchase and print both on the voucher itself. You can collect it at the hotel, or have it by post or by email. You book the dates of the stay later with reception: +48 33 877 51 98.

The name Comfort can be misleading – this is our basic room, smaller and simpler in its finish. Deluxe is larger, finished to a newer standard, and in some of these rooms you can see Babia Góra from the bed. Pets can only stay in Comfort rooms. You can compare photos and floor areas of both on the rooms page.

The pool and the indoor hot tub are open daily from 6:00 to 22:00. The sauna area and the outdoor hot tub open at 15:00 and close at 22:00 as well. In the evening, from 18:00 to 22:00, only adults go into the sauna area.

Yes. The pool, both hot tubs, four kinds of sauna, the brine graduation tower and the salt wall are open to hotel guests at no extra charge and with no limit on visits.

Entry for visitors without accommodation is PLN 58 for adults and PLN 35 for children. Between 6:00 and 15:00, before the sauna area opens, we charge pool entry by the hour: PLN 20 for an adult, PLN 15 for a child. Places are limited at times, especially at weekends and in the winter school holidays, so check the available times with reception: +48 33 877 51 98.

It depends on the offer. In the Spa stay, Just the Two of Us and Girlfriends at the spa packages, and in the one for seniors, the bathrobe comes with the stay, and in the apartments it is waiting in the room. Otherwise you can hire one at reception for PLN 20 for the whole stay – however many nights you are here.

It is worth doing. The treatment rooms fill up several days ahead, especially at weekends and in high season. Call +48 537 483 090 or write to recepcja@hotel-jawor.pl and we will work out your treatment plan before you arrive.

We serve the buffet breakfast from 7:30 to 10:30 and it is included in the price of the stay. If you are setting off on the trail before the buffet opens, tell reception the day before – we will put together a packed breakfast to take with you.

Yes. The breakfast buffet runs daily from 7:30 to 10:30, and for visitors without accommodation it is PLN 50 per person. The restaurant is open to everyone, not only to hotel guests – book a table on +48 33 877 51 98, extension 3.

Yes. The kitchen will cook vegetarian and gluten-free meals, or leave out particular allergens. All we need is 24 hours’ notice so that we can order the ingredients. There is a separate menu for children.

Children’s activities come with the seasonal packages – usually three times a week in the school holidays, and on 1 January in the New Year’s Eve package. Outside the packages we do not run them regularly, but the playroom, the paddling pool, the playground, the bowling alley and the Xbox Kinect are there all year. Reception will confirm whether activities fall within your dates: +48 33 877 51 98.

A lane is PLN 70 per hour and shoe hire is PLN 4 per person. The bowling alley is open daily from 16:00 to 1:00, and on Fridays and Saturdays from 14:00. For children we raise the bumpers and hand out lighter balls and a ramp. You book a lane at reception.

From Kraków it is about 80 km and roughly 1 h 50 min by car, from Kraków Airport about 85 km and 1 h 40 min. Set your sat nav to the full address: Zawoja Wilczna 1847.

Parking is free and it is right in front of the hotel. There is nothing to book and nothing to add to the bill. There is also a marked charging point for electric cars in the car park – we switch the charging on from reception.