Booking terms

in force from 24 May 2013

• A provisional booking of a stay at Hotel & SPA Jawor*** in Zawoja can be made by telephone, by e-mail, in person and online through the booking systems.
• The value of the booking is set from the hotel price list or the price list for stay packages in force on the day the booking is made.
• A booking is treated as confirmed once a deposit of 30% of the total value of the booking has been paid.
• If you book through the Profitroom system, you can pay online and receive immediate confirmation generated by the system.
• In all other cases the deposit is to be paid within 2 days of the provisional booking, or by another date agreed with the Hotel, into the bank account given here: 02 1870 1045 2083 1071 4053 0001.
• Once the payment is credited to the account, the Hotel issues a booking confirmation and sends it to the e-mail or postal address given by the person making the booking.
• The balance for the stay is settled at the Hotel on the day of arrival.
• If the deposit is not paid by the required date, the provisional booking lapses and the Hotel cancels it.
• A non-guaranteed booking (with no deposit paid) is held until 18:00 on the planned day of arrival.
• Where a booking is guaranteed (the deposit has been paid) and the Guest has not arrived by 12:00 on the day following the start of the booking, the hotel may cancel the booking and retain the deposit paid.

Changes to a booking

• Any change to a booking is to be reported to the Hotel staff by telephone or by e-mail.
• Every request is considered individually and met as far as the capacity of the Hotel and the rooms available allow.
• If a Guest on a stay package shortens the stay, the Guest is refunded the cost of the meals not used, provided this is reported no later than 8 hours before the meal begins.

Cancelling a booking

• A booking is cancelled at the Guest’s request, made in writing (e-mail, fax or letter).
• Cancellations made up to 14 days before the planned arrival are free of charge and the deposit paid is returned in full to the account it came from. This does not apply to the Christmas in the mountains, New Year’s Eve, Winter holidays, Summer holidays and Easter offers, where free cancellation runs up to 30 days before the stay begins.
• Where a stay is cancelled less than 14 days before the planned arrival, or less than 30 days for the offers listed above, the deposit is returned only if the Hotel finds another Guest for the cancelled stay.

Privacy policy

• By giving an e-mail address when making a provisional booking, the Guest consents to their personal data being processed so that information about promotional offers can be sent to them.
• The Guest can opt out of that correspondence at any time, using the link at the foot of every message.
• Our Guests’ personal data is not and will not be made available to any third party.

This is a translation provided for your convenience. In the event of any discrepancy, the Polish version is binding.