Spa rules

in force from 19 February 2020

• The spa is open all year. Opening hours depend on the season. Hotel reception has the details. The Hotel reserves the right to change the hours in force.
• The spa at Hotel Jawor is a relaxation area – please keep quiet.
• Spa treatments can be booked in person at the main reception and at the spa reception, by telephone on +48 537 483 090 or by e-mail: spa@hotel-jawor.pl
• Please choose treatment times with care, bearing in mind when you arrive, when you leave and the rest of your plans.
• Please arrive on time for booked treatments.
• Please do not use your own MP3 players, cameras or mobile phones in the spa; set your phone to silent while you are in the spa area.
• Entering a spa room during a treatment, and disturbing a treatment, are not allowed. There is a waiting room for Guests before a booked treatment.
• A spa therapist may refuse to carry out a treatment on anyone:

  • – whose condition suggests they have drunk alcohol or taken other intoxicants,
  • – whose behaviour is a danger to other Guests and spa staff, or disturbs them,
  • – whose standard of hygiene falls short of what is generally accepted,
  • – or where there are medical contraindications to the treatment.
• The following are not allowed anywhere in the spa:

  • – smoking tobacco and e-cigarettes,
  • – drinking alcohol,
  • – using drugs and other intoxicants,
  • – bringing in food or drink – water for Guests is available in the Wellness area,
  • – bringing in animals.
• Please report any fault or problem affecting the quality of the spa services to the spa staff straight away.
• In the spa room you are given towels, slippers and disposable underwear. A Guest who would rather keep their own underwear on may do so.
• We recommend:

  • – avoiding sunbathing immediately before and after spa treatments,
  • – avoiding heavy meals before treatments,
  • – resting for an hour after heat treatments (baths, hot stone massage and the like).
• Children and young people may have spa treatments only with the consent of a parent or guardian, in their presence and in their care.
• By buying a service the Guest declares that they have been informed of the medical contraindications to the treatment chosen, and that they have read these rules and accept them.
• We recommend coming to the spa without jewellery or valuables. The spa staff are not liable for jewellery or other valuables that clients bring into the spa.
• Consultations with a spa therapist are available once a time has been arranged at reception.

Changes to a booking

• Any change to a booked spa treatment is to be reported to the spa staff by telephone or by e-mail. A change of treatment is to be reported by 18:00 on the day before the booking.
• Every request is considered individually and met as far as capacity and the times available allow.
• If a Guest is late for a booked treatment, the time lost is deducted from the length of the treatment and the price stays the same. Where the delay is considerable (more than 15 min), the treatment is cancelled and the Guest pays 50% of the value of the treatment booked.
• Payment for treatments can be added to the Guest’s hotel bill and settled at check-out, or paid straight after the treatment. Hotel reception takes payment in cash or by card.

Cancelling a booking

• A booking is cancelled at the Guest’s request.
• Cancelling a spa treatment booking:

  • – by 18:00 on the day before the treatment – the deposit paid can go towards a new booking within 3 months,
  • – after 18:00 on the day before the treatment – the deposit paid is forfeited, or 50% of the value of the treatment is added to the hotel Guest’s bill.

Privacy policy

• By giving their details when making a provisional booking – name, telephone number and e-mail address – the Guest consents to their personal data being processed so that information about the booking can be sent to them.
• Our Guests’ personal data is not and will not be made available to any third party.

This is a translation provided for your convenience. In the event of any discrepancy, the Polish version is binding.